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Return and Refund Policy

RETURN AND REFUND POLICY

Effective Date: July 9, 2026

1. Overview

Luxe Outdoor Essentials is owned and operated by TK DESIGN AND SPACE PLANNING, LLC. At TK DESIGN AND SPACE PLANNING, LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through luxeoutdooressentials.com.

Summary

  • Region: United States
  • Return window: 30 days total; damage, defects, or issues must be reported within 7 days of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products that meet policy conditions
  • Return shipping: Prepaid shipping labels are provided for items that arrive defective or damaged. For non-defective returns, the customer is responsible for return shipping costs.
  • Restocking fee: 25% of the product price for approved non-defective returns

2. Contact Information

To start a return or report an issue, contact our customer service team:

Email: support@luxeoutdooressentials.com
Phone: 772-492-4893
Address: TK DESIGN AND SPACE PLANNING, LLC, Vero Beach, FL 32960, United States
Hours: Monday to Friday, 9 AM to 5 PM ET

Luxe Outdoor Essentials is an online-only store and does not operate a public retail showroom.

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect.
  • The customer wishes to return a new item within the policy window.
  • The issue was reported within 7 days of delivery.
  • The product is returned within 30 days of delivery.
  • The item is unused and includes all original packaging and accessories.

Items must be in new, unused condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Prepaid shipping labels are provided for items that arrive defective or damaged. For non-defective returns, the customer is responsible for return shipping costs. Please ship approved returns within 7 days of approval.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using a provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies.
  • Refunds are issued to the original payment method within 7 business days after approval.
  • If you prefer, we can send a replacement item instead of a refund.

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 7 days of delivery
  • Items damaged due to misuse or neglect
  • Custom or special-order items
  • Clearance or final sale items
  • Items that are not unused or are missing original packaging

9. Cancellations

  • Orders may be canceled before shipment for a full refund.
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from TK DESIGN AND SPACE PLANNING, LLC, you agree to this Return and Refund Policy.

Luxe Outdoor Essentials is owned and operated by TK DESIGN AND SPACE PLANNING, LLC.

Business Registration Number (EIN): 99-4576587

Luxe Outdoor Essentials is an online-only store and does not operate a public retail showroom.